Member Advisory – Guidance on Disability Accommodation Requests

  • When to submit an accommodation request. Submit the accommodation request as soon as possible! The deadline to start the vaccination process in order to meet the deadline to be fully vaccinated is rapidly approaching
  • What to submit. Prepare an email explaining the reason for the accommodation request and also fill out the attached Disability Accommodation Request Form. If you have a doctor’s note or other medical information indicating you have a condition that qualifies as a disability and that you need to be excused from the vaccine for that reason, you may include it with your request.
  • Interim Accommodation. Your request should include a request for an interim or temporary accommodation of not being required to comply with the current deadline to be fully vaccinated so you can maintain status quo (not have to start getting vaccinated) while your accommodation request is being considered. If your accommodation request is denied, you would need additional time to comply with the vaccine requirement, a minimum of 14 days for the Johnson & Johnson single dose vaccine, 35 days for the Pfizer two-dose vaccine and 42 days for the Moderna two-dose vaccine, plus a couple of days to get the vaccine scheduled and administered. If you do not get confirmation of this additional time as an interim accommodation then you may face disciplinary action for not complying with the deadline to be fully vaccinated even if your accommodation request is still under review.
  • What’s next. Expect to be contacted by a management official, a DCR officer or someone from the Privacy and Diversity Office regarding your accommodation request. They may request additional information from you and will likely set up a time to discuss your request and/or other possible accommodations, this is called an interactive dialog and is a normal part of the process that you must participate in and cooperate with. Your request will likely also be discussed with someone in your supervisory chain of command. According to CBP’s Policy, you can expect to receive a decision approving or denying the request within 15 business days from the date the request was initially made if the request does not require supporting documentation. If supporting documentation is required or there are extenuating circumstances, the processing time may be extended.
  • Appeal. If your accommodation request is denied, and you believe the denial was incorrect, you need to follow the appeal rights outlined in the denial letter and CBP’s policy which includes filing an EEO Complaint within 45 days of the denial.